Terms of use

Privacy Policy

Last updated: March11th, 2026

1. Introduction

Furtiv.me (“we,” “our,” or “the Platform”) is operated by HETA SARL, a company registered in Paris, France, with its registered office at 4 Square Charles Laurent, 75015 Paris, France.

We are committed to protecting your privacy and ensuring compliance with:

The General Data Protection Regulation (GDPR – EU 2016/679),
The French Data Protection Act (Loi Informatique & Libertés).

This Privacy Policy explains what personal data we collect, the legal bases for processing, how we use it, how long we keep it, and the rights you have over your data.

📍 Data Controller: HETA SARL – privacy@furtiv.me

📍 Data Protection Officer (DPO): A DPO has been designated and can be contacted at dpo@furtiv.me

2. Data We Collect

When you create an account and upload content, we may collect:

Identity information: first name, last name, date of birth.
Contact details: email, phone number, postal address.
Account data: username, password, session history, IP address, location.
Payment details: bank information, payout records, transaction history.
Uploaded content: photos, videos, voice notes, or other files.
Device information: operating system, browser language, device type.
Verification documents: official ID and facial recognition (selfie).
Moderation data: warnings, sanctions, or complaints related to your content.

Creator Agreement Acceptance Logs

Creators must explicitly accept the Creator Terms of Service during onboarding before being allowed to upload content. The platform records and securely stores: creator account ID, timestamp of acceptance, IP address, device/browser metadata, and the version of the Terms accepted. These records are auditable and can be produced upon request for regulatory, payment processor, or legal compliance purposes.

3. Legal Bases for Processing

We process personal data on the following legal grounds (Article 6 GDPR):

Contract: to provide services, manage accounts, and deliver purchased content.
Legal obligation: to comply with tax, accounting, and anti-money laundering (AML) rules.
Legitimate interest: to ensure platform security, fraud prevention, and service improvement.

Fraud indicators or abnormal payment behavior may trigger additional content or account reviews by the moderation and compliance teams, ensuring alignment between payment risk management and platform safety enforcement.

Consent: for optional services (e.g., marketing communications, cookies).

4. Purpose of Data Processing

Personal data may also be processed for the purposes of platform security, content safety and moderation, abuse detection, fraud and chargeback prevention, and enforcement of platform rules, including compliance with payment processor and card network requirements.

We use your data for the following purposes:

Account creation, verification of age and identity.
Management of transactions, payments, and payouts.
Delivery of services and access to purchased content.
Fraud prevention, risk control, and enforcement of Terms of Service.
Monitoring use of the Platform to improve security and user experience.
Compliance with legal and regulatory obligations.

5. Data Retention

Account data is kept for as long as your account is active or for 2 years after your last activity.
Transactional data may be kept longer to comply with tax and accounting laws.
Cookies are stored between 0 and 179 days, depending on their type.
Once data is no longer needed, it will be deleted, anonymized, or archived, except where legal obligations require longer retention.

6. Data Transfers

Some personal data may be transferred outside the European Economic Area (EEA), for example to technical service providers in the United States.

In such cases, Furtiv.me ensures appropriate safeguards, including:

European Commission Standard Contractual Clauses (SCCs),
Verification of providers’ compliance with recognized frameworks (e.g., ISO 27001, SOC 2).

7. Sub-processors & Third Parties

Furtiv.me may use third-party service providers (payment processors, hosting, KYC/AML verification, analytics).

All subcontractors are bound by Article 28 GDPR-compliant contracts, ensuring they act only under our instructions.
A list of key processors can be provided upon request.

8. Your Rights

As a data subject, you have the following rights under the GDPR:

Access: request a copy of your personal data.
Rectification: correct inaccurate or incomplete data.
Erasure: request deletion of your data (right to be forgotten).
Restriction: limit processing of your data in certain cases.
Portability: receive your data in a structured, machine-readable format.
Objection: oppose processing of your data for legitimate reasons.
Consent withdrawal: withdraw consent at any time (without affecting past lawful processing).
Post-mortem instructions: decide how your data should be handled after your death.

📧 To exercise your rights, contact: privacy@furtiv.me.

📍 You may also lodge a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés).

9. Security

We implement technical, organizational, and physical measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Access to sensitive data is restricted to authorized personnel.
All transfers are encrypted (TLS).
Data is stored in secure EU servers.
Regular audits and penetration testing are performed.

10. Data Breach Notification

In case of a personal data breach:

Furtiv.me will notify the CNIL within 72 hours (Article 33 GDPR).
If the breach poses a high risk to users’ rights and freedoms, we will also notify the affected users without undue delay (Article 34 GDPR).

11. Record of Processing Activities

Furtiv.me maintains a GDPR Article 30-compliant Record of Processing Activities (ROPA) to ensure accountability and traceability.

12. Changes to This Policy

We may update this Privacy Policy from time to time. In case of significant changes, you will be notified at least 15 days in advance by email or via a notice on the Platform.

📍 Data Controller:

HETA SARL

4 Square Charles Laurent

75015 Paris – France

Email: privacy@furtiv.me

📍 Data Protection Officer (DPO):

dpo@furtiv.me

This Privacy Policy is available in English and French to ensure accessibility for EU/EEA users.

Complaint Policy & Content Removal

1. Purpose

The purpose of this policy is to establish clear procedures for handling complaints related to:

Enforcement of Furtiv.me’s Terms of Service.
Content hosted on Furtiv.me that may be illegal or violate our Terms of Service.
Compliance with applicable laws and regulations.

This policy ensures that complaints are reviewed fairly, transparently, and within defined timeframes.

2. Scope

This policy applies to:

Downloaders: Customers who access or purchase content.
Creators: Users who upload or publish content.
Third parties: Individuals or entities affected by content on Furtiv.me.
Furtiv.me staff: Responsible for complaint review, moderation, and compliance.

Exclusion: This policy does not apply to copyright infringement claims, which are handled under a separate Copyright Policy.

3. How to Submit a Complaint

3.1 Eligible Complaints

You may submit a complaint regarding:

Content believed to be illegal or in breach of our Terms of Service.
Enforcement actions taken by Furtiv.me (e.g., account suspension, content removal, final warnings).
Non-compliance with applicable laws.

3.2 Submission Channels

Complaints can be submitted through the following channels:

Report Button: Available on every content page (before or after purchase).
Email: Send details to support@furtiv.me.
Postal Mail: HETA SARL, 4 Square Charles Laurent, 75015 Paris

3.3 Required Information

To ensure proper review, complaints must include:

The specific URL(s) of the content in question.
A clear description of the concern.
The legal basis or Terms of Service violation alleged.
Any supporting evidence.

4. Complaint Handling Process

Priority Handling: Complaints involving child protection, non-consensual content, sexual exploitation, or coercion are handled on an expedited basis outside standard SLAs.

Acknowledgment: Complaints will be acknowledged within 48 hours.
Review: Each complaint will be reviewed in good faith by our Moderation & Compliance team, supervised by the Data Protection Officer (DPO).
Additional Information: Furtiv.me may request supporting documents from the complainant or third parties.
Resolution: Complaints will be investigated and resolved within 5 business days.
Record Keeping: All complaints are logged in an internal register with a case reference number, timestamps, and outcome for traceability.

5. Outcomes

If a violation is confirmed:

The content will be removed or suspended.
The uploader (Creator) will be notified.
The complainant will be informed of the action taken.

If no violation is found:

The complainant will be notified.
The complainant may appeal the decision by submitting further evidence via support@furtiv.me within 14 days.

Escalation to Authorities:

Complaints involving child protection, sexual exploitation, or other criminal matters are immediately escalated to law enforcement authorities and relevant payment partners, as required by law.

6. Abuse of the Complaints Process

Furtiv.me does not tolerate abuse of the complaints system. Examples of abuse include:

Submitting complaints in bad faith.
Harassment of Creators or other users.
Using the complaints process to cause harm or disruption.

Consequences: Accounts found to be abusing the complaints process may be suspended or permanently terminated.

7. Rights of Users in the EU/EEA

Online Dispute Resolution (ODR): Users in the European Economic Area (EEA) may submit eligible disputes through the EU’s Online Dispute Resolution platform.
Digital Services Act (DSA): Users also have the right to lodge complaints with their national Digital Services Coordinator if they believe Furtiv.me has breached obligations under the DSA.
Language Availability: Complaints may be submitted and processed in English or French.

8. Policy Review

This Complaint Policy & Content Removal will be reviewed annually to ensure compliance with:

Updates to applicable law.
Industry standards.

User feedback and platform developments.

Audit Trail: All moderation and complaint actions are logged with timestamps, actions taken, and outcomes to ensure traceability for audit, regulatory, and payment processor review.

Content Management Policy & Procedures

1. Purpose

This policy establishes the principles and procedures governing how Furtiv.me manages user-generated content. The goals are to:

Ensure compliance with applicable laws and regulations.
Protect users from illegal, harmful, or misleading content.
Maintain a safe and trustworthy platform for both Creators and Downloaders.
Provide clear processes for content creation, moderation, complaints, and removal.

2. Scope

This policy applies to all:

Creators uploading or publishing content on Furtiv.me.
Downloaders accessing or purchasing content.
Furtiv.me staff responsible for content review, moderation, and compliance.

3. Content Standards

Prohibited Content includes (but is not limited to):

Material involving minors, sexual exploitation, or non-consensual acts.
Content that promotes hate speech, violence, or illegal activities.
Fraudulent, misleading, or misrepresented content.

Consent & Rights: Creators must obtain written consent from all identifiable individuals appearing in their content and confirm that all are of legal age.
Accuracy: Content must be described truthfully and not mislead Downloaders.
All content uploaded to the Platform is automatically screened using WebPurify’s content moderation technology and is additionally reviewed by a dedicated human moderation team of 5 people able to scan over 1000 pieces of content each day and available twenty-four (24) hours a day, seven (7) days a week, to ensure compliance with applicable laws, platform policies, and safety standards. More details about webpurify modération here Image : https://www.webpurify.com/image-moderation/terms/

Video : https://www.webpurify.com/video-moderation/terms/

Profanity content : https://www.webpurify.com/terms/

4. Content Upload Procedures

Verification: All Creators must complete identity and age verification (KYC) before uploading content.
Submission: Creators upload content via their account dashboard.
Documentation: When third parties appear in content, Creators must retain signed consent and proof of age documentation.
Compliance Check: Uploaded content may be automatically scanned for violations (e.g., using AI detection systems) and may be flagged for human review.

All content published on Furtiv must comply with the requirements and standards of major payment card networks including Visa and Mastercard. Content that violates card network standards, including illegal activity, non-consensual content, or content involving minors, is strictly prohibited and will result in immediate removal and account termination.

External Links Control

Creators are not permitted to publish external links that redirect users to unauthorized payment systems, illegal services, or non-compliant adult platforms. Links may be automatically monitored and flagged for manual moderation.

5. Moderation & Monitoring

Automated Screening: Content is monitored using automated tools to detect potentially prohibited material.
Human Oversight: Flagged content is reviewed by Furtiv.me’s moderation team for compliance.
Action on Violations:

Immediate removal of illegal or high-risk content.
Issuance of warnings or suspension of accounts where applicable.
Permanent account termination for repeated or severe violations.

Celebrity Image Misuse & Deepfakes:

Any user who uploads, publishes, or attempts to distribute:

content using the image, likeness, or identity of a celebrity without authorization,
deepfakes or AI-generated content representing a real identifiable person without consent, will face immediate sanctions, which may include removal of the content, suspension, or permanent account termination.

6. Complaints & Content Removal Procedures

Filing a Complaint:

Users can report content via the “Report” button on the content page or by emailing support@furtiv.me.
Complaints must include: URL(s), description of the issue, and legal or Terms of Service grounds for removal.

Review Process:

Complaints will be acknowledged within 48 hours.
A decision will be made within 5 business days.

Outcomes:

If a violation is confirmed → content is removed and uploader notified.
If no violation is found → the complainant is informed, with an option to appeal.

7. User Notifications

Creators: Notified if their content is flagged, removed, or subject to investigation.
Downloaders: Informed if purchased content becomes unavailable due to removal.
Appeals: Both parties have the right to appeal moderation decisions by submitting supporting evidence within 14 days.

8. Data Retention & Archiving

Removed content may be retained securely for up to 5 years for audit, legal, and compliance purposes.
Consent forms and age verification records provided by Creators must be stored securely and remain available for verification.

9. Enforcement & Sanctions

Human Trafficking, Coercion & Exploitation Prevention: Furtiv maintains a zero-tolerance policy toward human trafficking, forced labor, or coercion. Preventative measures include mandatory identity verification, monitoring for indicators of third-party control, and immediate escalation of confirmed cases to competent authorities and payment partners as required by law.

Creators:

First violation → warning and required corrective action.
Repeated violations → suspension or permanent termination.
Severe violations (illegal content) → immediate termination and referral to authorities.

Downloaders: Accounts involved in abusive behavior, harassment, or misuse of the reporting system may be suspended or terminated.

10. Transparency & Reporting

Furtiv.me will periodically publish transparency reports with anonymized statistics, including:

Number of content removals.
Reasons for removal.
Number of account suspensions/terminations.

This helps ensure accountability and continuous improvement of content management practices.

11. Policy Review

This policy will be reviewed annually to adapt to:

Evolving legal requirements.
Industry standards for content safety.
Feedback from users and moderators.

How to Delete Your Account – Furtiv.me

1. Who Can Delete Their Account

Creators (Uploaders): Can permanently delete their account, including all uploaded content.

2. Steps to Delete Your Account

Step 1: Log In

Open the Furtiv.me web platform or mobile app.
Log in to the account you want to delete.

Step 2: Go to Account Settings

Navigate to your profile or account settings.
Look for “Account Management” or “Privacy & Security” section.

Step 3: Select “Delete Account”

Find the option labeled “Delete Account” or “Close Account”.
Read the information about permanent deletion, including the fact that your content will be erased.

Step 4: Confirm Deletion

You will be asked to confirm your decision.
If you are a Creator, make sure any pending payouts or obligations are resolved before deleting.

Step 5: Account & Data Deletion

Upon confirmation:

All uploaded content will be permanently removed.
Access to your account will be terminated.
Downloaders or other users will no longer be able to access your files.

You will receive a confirmation email when your account deletion has been processed.

3. Important Notes

Irreversible Action: Once deleted, your account and all associated content cannot be recovered.
Pending Obligations: If you are a Creator, any pending payments or obligations must still be fulfilled before deletion.
Financial/Legal Records: Certain information (e.g., transaction history, invoices, anti-fraud logs) may be retained for up to 5 years in compliance with tax, accounting, and legal obligations.
Processing Time: Account deletion requests are processed by the IT & Compliance team within 30 days maximum, unless legal requirements mandate longer retention.
Support: If you encounter issues, contact support@furtiv.me for assistance (available in English and French).
Escalation: If you believe your deletion request has not been respected, you may file a complaint with the CNIL (French Data Protection Authority).

Chargeback & Fraud Mitigation Policy

1. Purpose

This policy defines how Furtiv.me manages chargebacks and fraudulent transactions. The objectives are to:

Protect Users (Creators and Downloaders) from unauthorized payment activity.
Minimize financial losses related to fraud and chargebacks.
Ensure compliance with applicable consumer protection and payment regulations.
Maintain trust in the platform by acting with transparency and fairness.

2. Scope

This policy applies to:

Downloaders (customers purchasing digital content on Furtiv.me).
Creators (content providers on Furtiv.me).
Furtiv.me staff involved in payments, compliance, and support.

3. Definitions

Chargeback: A payment reversal initiated by the cardholder’s bank.
Fraudulent Transaction: A payment made without the consent of the cardholder or using stolen financial information.
Friendly Fraud: When a legitimate purchaser disputes a transaction without valid grounds.
Refund: A repayment initiated by Furtiv.me after internal review of a claim.

4. Fraud Prevention Measures

Furtiv.me implements proactive measures to detect and prevent fraud:

Mandatory identity and age verification for all Creators (KYC process).
Monitoring of suspicious transaction patterns (e.g., unusually high purchases, repeated failed attempts).
Use of secure payment processors with anti-fraud detection tools and compliance with Visa/Mastercard rules.
Logging of all user access and purchase activities for investigation purposes.

5. Chargeback Handling Procedures

5.1 Notification

When Furtiv.me receives notice of a chargeback from a payment processor or bank, the account concerned (Downloader and/or Creator) will be notified by email.

5.2 Evidence Collection

Furtiv.me may collect transaction logs, IP addresses, proof of file downloads, and communication records as evidence.
Creators may be requested to provide supporting materials (proof of delivery or user interaction).

5.3 Resolution

If the chargeback is confirmed as fraudulent (unauthorized card use), Furtiv.me will refund the rightful cardholder.
If the chargeback is deemed to be “friendly fraud,” Furtiv.me reserves the right to dispute the chargeback with the bank using collected evidence.

5.4 Financial Responsibility

In case of proven fraud: Furtiv.me absorbs the loss and refunds the cardholder.
In case of friendly fraud: Furtiv.me may deduct the transaction amount (and associated fees) from the Creator’s pending earnings.
Furtiv.me reserves the right to suspend or terminate accounts repeatedly involved in chargebacks.

6. User Responsibilities

6.1 Downloaders

Must ensure that their payment details are correct and used with consent.
Must not initiate chargebacks without valid grounds.
In case of fraud, Downloaders must provide proof of a police report to Furtiv.me support.

6.2 Creators

Must comply with Furtiv.me’s verification procedures.
Must deliver content as described to minimize disputes.
Must cooperate in investigations of disputed transactions.

7. Sanctions for Abuse

Any Downloader engaging in repeated or abusive chargebacks may have their account permanently suspended.
Any Creator whose account is linked to fraudulent activities may have their funds withheld and account terminated.

8. Transparency & Communication

Furtiv.me will keep Users informed of the status of their dispute or refund claim.
All final decisions will be communicated via email.
Communications related to chargebacks or fraud cases can be handled in English or French.

9. Data Retention

All transaction and investigation records will be stored securely for at least 5 years for compliance and legal purposes.
A dedicated Payments & Compliance team maintains an internal register of all chargeback and fraud cases with timestamps and outcomes.
Cases involving stolen payment instruments, money laundering, or organized fraud are escalated to law enforcement authorities, banks, and relevant payment partners as required by law.

10. Policy Review

This policy will be reviewed annually to adapt to regulatory requirements, payment provider rules, and evolving fraud patterns.

PAYMENT FLOWS

Payment processing services on Furtiv are provided by Segpay, a third-party payment solution. By agreeing to the General Terms and Conditions, creators agree to be subject to Segpay’s terms.

All payments to creators will be made by HETA SARL, a French registered company with its head office located at 4 Square Charles Laurent, 75015 Paris. Users must provide Furtiv with accurate and complete payment information, and they authorize Furtiv to share relevant transaction details with Segpay. Once a payment is processed, Furtiv will issue a receipt to the user.

As for the payment schedule, all creator payments will be made on the 25th of the month following the month in which content was uploaded. For instance, content uploaded between the 1st and the 31st of August will result in payment on the 25th of September. All payments are processed in GMT time zone for consistency across different regions.