Terms of use

Privacy Policy

Last updated: March11th, 2026

1. Introduction

Furtiv.me (“we,” “our,” or “the Platform”) is operated by HETA SARL, a company registered in Paris, France, with its registered office at 4 Square Charles Laurent, 75015 Paris, France.

We are committed to protecting your privacy and ensuring compliance with:

The General Data Protection Regulation (GDPR – EU 2016/679),
The French Data Protection Act (Loi Informatique & Libertés).

This Privacy Policy explains what personal data we collect, the legal bases for processing, how we use it, how long we keep it, and the rights you have over your data.

📍 Data Controller: HETA SARL – privacy@furtiv.me

📍 Data Protection Officer (DPO): A DPO has been designated and can be contacted at dpo@furtiv.me

2. Data We Collect

When you create an account and upload content, we may collect:

Identity information: first name, last name, date of birth.
Contact details: email, phone number, postal address.
Account data: username, password, session history, IP address, location.
Payment details: bank information, payout records, transaction history.
Uploaded content: photos, videos, voice notes, or other files.
Device information: operating system, browser language, device type.
Verification documents: official ID and facial recognition (selfie).
Moderation data: warnings, sanctions, or complaints related to your content.

Creator Agreement Acceptance Logs

Creators must explicitly accept the Creator Terms of Service during onboarding before being allowed to upload content. The platform records and securely stores: creator account ID, timestamp of acceptance, IP address, device/browser metadata, and the version of the Terms accepted. These records are auditable and can be produced upon request for regulatory, payment processor, or legal compliance purposes.

3. Legal Bases for Processing

We process personal data on the following legal grounds (Article 6 GDPR):

Contract: to provide services, manage accounts, and deliver purchased content.
Legal obligation: to comply with tax, accounting, and anti-money laundering (AML) rules.
Legitimate interest: to ensure platform security, fraud prevention, and service improvement.

Fraud indicators or abnormal payment behavior may trigger additional content or account reviews by the moderation and compliance teams, ensuring alignment between payment risk management and platform safety enforcement.

Consent: for optional services (e.g., marketing communications, cookies).

4. Purpose of Data Processing

Personal data may also be processed for the purposes of platform security, content safety and moderation, abuse detection, fraud and chargeback prevention, and enforcement of platform rules, including compliance with payment processor and card network requirements.

We use your data for the following purposes:

Account creation, verification of age and identity.
Management of transactions, payments, and payouts.
Delivery of services and access to purchased content.
Fraud prevention, risk control, and enforcement of Terms of Service.
Monitoring use of the Platform to improve security and user experience.
Compliance with legal and regulatory obligations.

5. Data Retention

Account data is kept for as long as your account is active or for 2 years after your last activity.
Transactional data may be kept longer to comply with tax and accounting laws.
Cookies are stored between 0 and 179 days, depending on their type.
Once data is no longer needed, it will be deleted, anonymized, or archived, except where legal obligations require longer retention.

6. Data Transfers

Some personal data may be transferred outside the European Economic Area (EEA), for example to technical service providers in the United States.

In such cases, Furtiv.me ensures appropriate safeguards, including:

European Commission Standard Contractual Clauses (SCCs),
Verification of providers’ compliance with recognized frameworks (e.g., ISO 27001, SOC 2).

7. Sub-processors & Third Parties

Furtiv.me may use third-party service providers (payment processors, hosting, KYC/AML verification, analytics).

All subcontractors are bound by Article 28 GDPR-compliant contracts, ensuring they act only under our instructions.
A list of key processors can be provided upon request.

8. Your Rights

As a data subject, you have the following rights under the GDPR:

Access: request a copy of your personal data.
Rectification: correct inaccurate or incomplete data.
Erasure: request deletion of your data (right to be forgotten).
Restriction: limit processing of your data in certain cases.
Portability: receive your data in a structured, machine-readable format.
Objection: oppose processing of your data for legitimate reasons.
Consent withdrawal: withdraw consent at any time (without affecting past lawful processing).
Post-mortem instructions: decide how your data should be handled after your death.

📧 To exercise your rights, contact: privacy@furtiv.me.

📍 You may also lodge a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés).

9. Security

We implement technical, organizational, and physical measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Access to sensitive data is restricted to authorized personnel.
All transfers are encrypted (TLS).
Data is stored in secure EU servers.
Regular audits and penetration testing are performed.

10. Data Breach Notification

In case of a personal data breach:

Furtiv.me will notify the CNIL within 72 hours (Article 33 GDPR).
If the breach poses a high risk to users’ rights and freedoms, we will also notify the affected users without undue delay (Article 34 GDPR).

11. Record of Processing Activities

Furtiv.me maintains a GDPR Article 30-compliant Record of Processing Activities (ROPA) to ensure accountability and traceability.

12. Changes to This Policy

We may update this Privacy Policy from time to time. In case of significant changes, you will be notified at least 15 days in advance by email or via a notice on the Platform.

📍 Data Controller:

HETA SARL

4 Square Charles Laurent

75015 Paris – France

Email: privacy@furtiv.me

📍 Data Protection Officer (DPO):

dpo@furtiv.me

This Privacy Policy is available in English and French to ensure accessibility for EU/EEA users.

Complaint Policy & Content Removal

1. Purpose

The purpose of this policy is to establish clear procedures for handling complaints related to:

Enforcement of Furtiv.me’s Terms of Service.
Content hosted on Furtiv.me that may be illegal or violate our Terms of Service.
Compliance with applicable laws and regulations.

This policy ensures that complaints are reviewed fairly, transparently, and within defined timeframes.

2. Scope

This policy applies to:

Downloaders: Customers who access or purchase content.
Creators: Users who upload or publish content.
Third parties: Individuals or entities affected by content on Furtiv.me.
Furtiv.me staff: Responsible for complaint review, moderation, and compliance.

Exclusion: This policy does not apply to copyright infringement claims, which are handled under a separate Copyright Policy.

3. How to Submit a Complaint

3.1 Eligible Complaints

You may submit a complaint regarding:

Content believed to be illegal or in breach of our Terms of Service.
Enforcement actions taken by Furtiv.me (e.g., account suspension, content removal, final warnings).
Non-compliance with applicable laws.

3.2 Submission Channels

Complaints can be submitted through the following channels:

Report Button: Available on every content page (before or after purchase).
Email: Send details to support@furtiv.me.
Postal Mail: HETA SARL, 4 Square Charles Laurent, 75015 Paris

3.3 Required Information

To ensure proper review, complaints must include:

The specific URL(s) of the content in question.
A clear description of the concern.
The legal basis or Terms of Service violation alleged.
Any supporting evidence.

4. Complaint Handling Process

Priority Handling: Complaints involving child protection, non-consensual content, sexual exploitation, or coercion are handled on an expedited basis outside standard SLAs.

Acknowledgment: Complaints will be acknowledged within 48 hours.
Review: Each complaint will be reviewed in good faith by our Moderation & Compliance team, supervised by the Data Protection Officer (DPO).
Additional Information: Furtiv.me may request supporting documents from the complainant or third parties.
Resolution: Complaints will be investigated and resolved within 5 business days.
Record Keeping: All complaints are logged in an internal register with a case reference number, timestamps, and outcome for traceability.

5. Outcomes

If a violation is confirmed:

The content will be removed or suspended.
The uploader (Creator) will be notified.
The complainant will be informed of the action taken.

If no violation is found:

The complainant will be notified.
The complainant may appeal the decision by submitting further evidence via support@furtiv.me within 14 days.

Escalation to Authorities:

Complaints involving child protection, sexual exploitation, or other criminal matters are immediately escalated to law enforcement authorities and relevant payment partners, as required by law.

6. Abuse of the Complaints Process

Furtiv.me does not tolerate abuse of the complaints system. Examples of abuse include:

Submitting complaints in bad faith.
Harassment of Creators or other users.
Using the complaints process to cause harm or disruption.

Consequences: Accounts found to be abusing the complaints process may be suspended or permanently terminated.

7. Rights of Users in the EU/EEA

Online Dispute Resolution (ODR): Users in the European Economic Area (EEA) may submit eligible disputes through the EU’s Online Dispute Resolution platform.
Digital Services Act (DSA): Users also have the right to lodge complaints with their national Digital Services Coordinator if they believe Furtiv.me has breached obligations under the DSA.
Language Availability: Complaints may be submitted and processed in English or French.

8. Policy Review

This Complaint Policy & Content Removal will be reviewed annually to ensure compliance with:

Updates to applicable law.
Industry standards.

User feedback and platform developments.

Audit Trail: All moderation and complaint actions are logged with timestamps, actions taken, and outcomes to ensure traceability for audit, regulatory, and payment processor review.

Content Management Policy & Procedures

1. Purpose

This policy establishes the principles and procedures governing how Furtiv.me manages user-generated content. The goals are to:

Ensure compliance with applicable laws and regulations.
Protect users from illegal, harmful, or misleading content.
Maintain a safe and trustworthy platform for both Creators and Downloaders.
Provide clear processes for content creation, moderation, complaints, and removal.

2. Scope

This policy applies to all:

Creators uploading or publishing content on Furtiv.me.
Downloaders accessing or purchasing content.
Furtiv.me staff responsible for content review, moderation, and compliance.

3. Content Standards

Prohibited Content includes (but is not limited to):

Material involving minors, sexual exploitation, or non-consensual acts.
Content that promotes hate speech, violence, or illegal activities.
Fraudulent, misleading, or misrepresented content.

Consent & Rights: Creators must obtain written consent from all identifiable individuals appearing in their content and confirm that all are of legal age.
Accuracy: Content must be described truthfully and not mislead Downloaders.
All content uploaded to the Platform is automatically screened using WebPurify’s content moderation technology and is additionally reviewed by a dedicated human moderation team of 5 people able to scan over 1000 pieces of content each day and available twenty-four (24) hours a day, seven (7) days a week, to ensure compliance with applicable laws, platform policies, and safety standards. More details about webpurify modération here Image : https://www.webpurify.com/image-moderation/terms/

Video : https://www.webpurify.com/video-moderation/terms/

Profanity content : https://www.webpurify.com/terms/

4. Content Upload Procedures

Verification: All Creators must complete identity and age verification (KYC) before uploading content.
Submission: Creators upload content via their account dashboard.
Documentation: When third parties appear in content, Creators must retain signed consent and proof of age documentation.
Compliance Check: Uploaded content may be automatically scanned for violations (e.g., using AI detection systems) and may be flagged for human review.

All content published on Furtiv must comply with the requirements and standards of major payment card networks including Visa and Mastercard. Content that violates card network standards, including illegal activity, non-consensual content, or content involving minors, is strictly prohibited and will result in immediate removal and account termination.

External Links Control

Creators are not permitted to publish external links that redirect users to unauthorized payment systems, illegal services, or non-compliant adult platforms. Links may be automatically monitored and flagged for manual moderation.

5. Moderation & Monitoring

Automated Screening: Content is monitored using automated tools to detect potentially prohibited material.
Human Oversight: Flagged content is reviewed by Furtiv.me’s moderation team for compliance.
Action on Violations:

Immediate removal of illegal or high-risk content.
Issuance of warnings or suspension of accounts where applicable.
Permanent account termination for repeated or severe violations.

Celebrity Image Misuse & Deepfakes:

Any user who uploads, publishes, or attempts to distribute:

content using the image, likeness, or identity of a celebrity without authorization,
deepfakes or AI-generated content representing a real identifiable person without consent, will face immediate sanctions, which may include removal of the content, suspension, or permanent account termination.

6. Complaints & Content Removal Procedures

Filing a Complaint:

Users can report content via the “Report” button on the content page or by emailing support@furtiv.me.
Complaints must include: URL(s), description of the issue, and legal or Terms of Service grounds for removal.

Review Process:

Complaints will be acknowledged within 48 hours.
A decision will be made within 5 business days.

Outcomes:

If a violation is confirmed → content is removed and uploader notified.
If no violation is found → the complainant is informed, with an option to appeal.

7. User Notifications

Creators: Notified if their content is flagged, removed, or subject to investigation.
Downloaders: Informed if purchased content becomes unavailable due to removal.
Appeals: Both parties have the right to appeal moderation decisions by submitting supporting evidence within 14 days.

8. Data Retention & Archiving

Removed content may be retained securely for up to 5 years for audit, legal, and compliance purposes.
Consent forms and age verification records provided by Creators must be stored securely and remain available for verification.

9. Enforcement & Sanctions

Human Trafficking, Coercion & Exploitation Prevention: Furtiv maintains a zero-tolerance policy toward human trafficking, forced labor, or coercion. Preventative measures include mandatory identity verification, monitoring for indicators of third-party control, and immediate escalation of confirmed cases to competent authorities and payment partners as required by law.

Creators:

First violation → warning and required corrective action.
Repeated violations → suspension or permanent termination.
Severe violations (illegal content) → immediate termination and referral to authorities.

Downloaders: Accounts involved in abusive behavior, harassment, or misuse of the reporting system may be suspended or terminated.

10. Transparency & Reporting

Furtiv.me will periodically publish transparency reports with anonymized statistics, including:

Number of content removals.
Reasons for removal.
Number of account suspensions/terminations.

This helps ensure accountability and continuous improvement of content management practices.

11. Policy Review

This policy will be reviewed annually to adapt to:

Evolving legal requirements.
Industry standards for content safety.
Feedback from users and moderators.

Closing a creator account

To request closure, sign in, select “Delete account” in your profile and confirm your decision. This request is irreversible: access to the account and its offers ends immediately.

If a balance or adjustment remains outstanding, closure stays pending settlement. Earnings and commissions remain subject to the 30-day period from confirmation of each purchase, refunds and adjustments, and applicable identity and payment checks. Requesting closure does not confirm a transfer or remove amounts owed.

Payment details and supporting financial records required for settlement are retained. Final closure occurs after the remaining obligations have been handled; information subject to a retention obligation remains retained under the applicable data protection terms.

A confirmed provider event may later restore an entitlement and reopen its settlement. Access to the account and its offers remains blocked; the account is not reactivated.

For help with closure or settlement, contact support@furtiv.me. To exercise your data rights, contact privacy@furtiv.me; you may also submit a complaint to the CNIL.

Chargeback & Fraud Mitigation Policy

1. Purpose

This policy defines how Furtiv.me manages chargebacks and fraudulent transactions. The objectives are to:

Protect Users (Creators and Downloaders) from unauthorized payment activity.
Minimize financial losses related to fraud and chargebacks.
Ensure compliance with applicable consumer protection and payment regulations.
Maintain trust in the platform by acting with transparency and fairness.

2. Scope

This policy applies to:

Downloaders (customers purchasing digital content on Furtiv.me).
Creators (content providers on Furtiv.me).
Furtiv.me staff involved in payments, compliance, and support.

3. Definitions

Chargeback: A payment reversal initiated by the cardholder’s bank.
Fraudulent Transaction: A payment made without the consent of the cardholder or using stolen financial information.
Friendly Fraud: When a legitimate purchaser disputes a transaction without valid grounds.
Refund: A repayment initiated by Furtiv.me after internal review of a claim.

4. Fraud Prevention Measures

Furtiv.me implements proactive measures to detect and prevent fraud:

Mandatory identity and age verification for all Creators (KYC process).
Monitoring of suspicious transaction patterns (e.g., unusually high purchases, repeated failed attempts).
Use of secure payment processors with anti-fraud detection tools and compliance with Visa/Mastercard rules.
Logging of all user access and purchase activities for investigation purposes.

5. Chargeback Handling Procedures

5.1 Notification

When Furtiv.me receives notice of a chargeback from a payment processor or bank, the account concerned (Downloader and/or Creator) will be notified by email.

5.2 Evidence Collection

Furtiv.me may collect transaction logs, IP addresses, proof of file downloads, and communication records as evidence.
Creators may be requested to provide supporting materials (proof of delivery or user interaction).

5.3 Resolution

If the chargeback is confirmed as fraudulent (unauthorized card use), Furtiv.me will refund the rightful cardholder.
If the chargeback is deemed to be “friendly fraud,” Furtiv.me reserves the right to dispute the chargeback with the bank using collected evidence.

5.4 Financial Responsibility

In case of proven fraud: Furtiv.me absorbs the loss and refunds the cardholder.
In case of friendly fraud: Furtiv.me may deduct the transaction amount (and associated fees) from the Creator’s pending earnings.
Furtiv.me reserves the right to suspend or terminate accounts repeatedly involved in chargebacks.

6. User Responsibilities

6.1 Downloaders

Must ensure that their payment details are correct and used with consent.
Must not initiate chargebacks without valid grounds.
In case of fraud, Downloaders must provide proof of a police report to Furtiv.me support.

6.2 Creators

Must comply with Furtiv.me’s verification procedures.
Must deliver content as described to minimize disputes.
Must cooperate in investigations of disputed transactions.

7. Sanctions for Abuse

Any Downloader engaging in repeated or abusive chargebacks may have their account permanently suspended.
Any Creator whose account is linked to fraudulent activities may have their funds withheld and account terminated.

8. Transparency & Communication

Furtiv.me will keep Users informed of the status of their dispute or refund claim.
All final decisions will be communicated via email.
Communications related to chargebacks or fraud cases can be handled in English or French.

9. Data Retention

All transaction and investigation records will be stored securely for at least 5 years for compliance and legal purposes.
A dedicated Payments & Compliance team maintains an internal register of all chargeback and fraud cases with timestamps and outcomes.
Cases involving stolen payment instruments, money laundering, or organized fraud are escalated to law enforcement authorities, banks, and relevant payment partners as required by law.

10. Policy Review

This policy will be reviewed annually to adapt to regulatory requirements, payment provider rules, and evolving fraud patterns.

PAYMENT FLOWS

Payment processing services on Furtiv are provided by Segpay, a third-party payment solution. By agreeing to the General Terms and Conditions, creators agree to be subject to Segpay’s terms.

All payments to creators will be made by HETA SARL, a French registered company with its head office located at 4 Square Charles Laurent, 75015 Paris. Users must provide Furtiv with accurate and complete payment information, and they authorize Furtiv to share relevant transaction details with Segpay. Once a payment is processed, Furtiv will issue a receipt to the user.

Creator fees and referrals

Fee and referral terms updated on 9 October 2026.

The standard creator fee is 15% of the content price excluding taxes and buyer fees. A creator is exempt from this creator fee only for one calendar month from the date and time their account was created, calculated in UTC. The period ends at the same time on the corresponding day of the following month; if that day does not exist, the last day of that month is used. Transactions created at or after that end time are no longer exempt.

The exemption does not apply when the creator’s referral is identified as an agency referral. This origin remains recorded even if the sponsor later loses agency status; the exemption is not reinstated for that referral. The standard creator fee applies to transactions created from the time that agency referral is identified. This exemption does not cover buyer fees or applicable taxes. Fees and amounts are determined and recorded when each transaction is created; later changes to agency status do not change these amounts.

A creator may have one eligible sponsor, including through a code entered at signup. An administrator may also associate an existing account without a sponsor with an eligible sponsor. The recorded association is permanent: it cannot be replaced with another sponsor. This association applies to new transactions and does not generate retroactive commissions. It does not change the account creation date, the end of the first-month fee exemption or the end of the referral period. Self-referrals are not allowed.

The standard referral rate is 10% of the referred creator’s net revenue after creator fees, excluding buyer fees and VAT. Referrals that are not identified as agency referrals may have an individual rate. For these referrals outside agencies, it may change for future sales; recorded commissions retain their historical rate. For a sponsor identified as an agency, the rate is fixed and locked at 10%; it cannot be changed in the administration. Recorded agency referrals retain this 10% rate, including after the sponsor’s agency status is removed. Furtiv funds these commissions without making an additional deduction from the referred creator’s earnings. The referral period lasts 24 months from the referred account’s creation; a later association does not extend it. Recorded commissions retain their historical rate.

Availability, suspension and ending the relationship

Sale earnings and corresponding commissions become available after 30 elapsed days from confirmation of the purchase payment, calculated in UTC. This limit also applies to monthly preparation and administrative confirmation of a payout; a previously prepared payout cannot be confirmed before the earnings it contains have matured.

While a sponsor or referred creator is suspended, commissions on sales confirmed during that suspension are frozen. Earlier rights are not frozen solely because of this new suspension. Once it is lifted, commissions that have not been cancelled or refunded become available according to their maturity, without duplicate accounting or an extension of the original 24-month period.

Effective termination of an agency relationship, after the applicable 30-day written notice period has expired, closes new referrals through links, codes or administrative association. Previously recorded referrals retain their rights until their original end date, subject to applicable refunds, adjustments and suspensions. Removing the agency tag does not terminate that relationship.

A closure request immediately ends access to the account and its offers. If amounts or adjustments remain outstanding, settlement stays pending: information required for payouts and supporting records is retained. Final closure occurs after the remaining obligations have been handled; earnings remain subject to the 30-day maturity period and payouts to applicable identity and payment checks. A closure request does not mark the balance as paid.

If a confirmed provider event later restores an entitlement after final closure, only its settlement may be reopened. Access to the account and its offers remains blocked; this adjustment does not reactivate the account.

Requests for payment of earnings

Creators may request payment of their available earnings from their account. Requests must be made at least 15 days apart, calculated from the date and time of the previous request, even if that request is still pending.

Only purchases whose payment has been confirmed for at least 30 days are eligible. Referral commissions follow the same rule based on the original purchase.

Each request covers the entire available net amount, after fees, refunds and adjustments. Amounts already reserved or paid are excluded. Each currency is paid by a separate transfer, and the amount must be positive.

Except when settling outstanding obligations after a closure request, the account must be active. The creator’s identity must be verified and the terms and conditions must have been accepted, including during settlement after closure. Creators must select the country of their bank account and provide the account holder’s name and the required details for that country: an IBAN for supported IBAN countries, or an account number, account type (checking or savings) and the beneficiary bank’s BIC / SWIFT code for a United States account. USD transfers to United States accounts are sent internationally via SWIFT through iBanFirst; domestic ACH or ABA-only transfers are not offered. A wire ABA number may be supplied as additional information when requested by the bank, but cannot replace the mandatory BIC / SWIFT. The BIC remains optional for IBAN accounts. The bank account country may differ from the creator’s country of residence.

For Canadian accounts, creators must provide the 3-digit institution number, 5-digit branch or transit number, account number and a Canadian bank BIC / SWIFT. Leading zeros must be preserved. Payments are sent internationally via SWIFT through iBanFirst.

Transfer fees

Furtiv covers the bank transfer fees for creator payouts. International SWIFT transfers through iBanFirst use the OUR fee option, with transfer charges borne by Furtiv. No additional withdrawal or payment-processing fee is deducted from creator earnings beyond the standard 15% creator commission.

The bank transfer is processed manually using the bank details recorded when the request was submitted. An email confirmation is sent after the completed transfer has been recorded. The 15-day and 30-day periods do not guarantee when the bank transfer will be received.

Purchase prices and taxes

Where VAT applies to the supply of digital content, its treatment takes the buyer’s location into account under the applicable rules. The creator’s country of residence alone does not determine the VAT on the purchase. Buyer fees, the VAT applied and the total payable are presented before payment confirmation.

If the buyer’s tax location cannot be determined, purchasing remains unavailable until an amount can be established. Amounts recorded when the transaction is created are retained for that transaction. The creator’s tax obligations on their earnings remain separate from taxes collected on the purchase.